Heart of the Matter: Navigating health costs

Months after Darren's successful surgery to remove a large brain tumor, he received an unexpected out-of-network bill for services from a provider at a network hospital. An assistant surgeon, who was out-of-network, had performed a service during the surgery. But Darren and Marva didn’t know it. The UnitedHealthcare Naviguard^® services team reminded Darren and Marva that they were not obligated to pay the balance bill because it is prohibited under the No Surprises Act.

Helping members understand their out-of-network balance medical bills and relieve stress so they can focus on their recovery are just a few of the many ways UnitedHealthcare supports members.